物流政策
Shipping & Local Delivery Policy
Clear timelines and simple options for online orders, local delivery, and warehouse pickup.
Online Store vs. In-Store Purchases
Purchases made through the Paul’s Furniture website may differ from those made in-store. In-store purchases may feature promotional pricing, while online purchases offer broader shipping options across Canada. Please refer to your in-store receipt for specific terms related to in-store purchases.
Shipping for Online Purchases
We ship to most major cities across Canada. Delivery time frames vary depending on your region. Below are the estimated delivery windows and general guidelines for shipping and delivery.
Note: Accessories shown in product images are for display purposes only and are not included with the product.
Local Pickup
All local pickups are free of charge at our Richmond warehouse. Please call or text before arriving to confirm your product is ready. You can select Local Pickup at checkout if you prefer to collect your order directly.
Estimated Delivery Windows
| Region | Cities / Details | Estimated Time |
|---|---|---|
| Local Deliveries (B.C. – Lower Mainland) | Vancouver, Burnaby, Richmond, Surrey, Abbotsford, Langley, Coquitlam, New Westminster | 1–5 business days |
| Vancouver Island & Other B.C. | Deliveries outside the Lower Mainland (e.g. Nanaimo, Victoria, Kelowna) may take slightly longer. We’ll contact you within 24 hours of your order to confirm delivery scheduling. | 2–9 business days |
| Other Provinces (Canada) | National deliveries are handled via freight or third-party trucking companies. Most deliveries are regular driveway drop-offs unless otherwise arranged. | 3–12 business days |
Shipping Rates
Shipping costs are calculated automatically at checkout based on your delivery address and the item weight or size. You’ll see the full rate before completing your purchase.
For remote or interior regions, additional surcharges may apply. If an updated carrier fee exceeds your expectations, we will refund your full purchase—no questions asked.
Processing Times
Orders are typically processed within 24 hours. Once processed, you’ll receive confirmation with tracking or delivery coordination details.
After You Place Your Order
- You’ll receive an order confirmation email within 10 minutes of purchase.
- Within 24 hours, we’ll contact you via email or phone with an estimated delivery schedule.
Didn’t receive notifications or need help? Email info@paulsfurniture.ca or call/text 604-704-0703.
FAQs
Do you offer white-glove (in-home) delivery?
Standard deliveries are to the driveway or main entrance.
For in-home placement or assembly, please contact us before ordering.
Can I change my delivery address after ordering?
Yes — contact us within 12 hours of purchase, and we’ll update it before dispatch if possible.
What if I live in a walk-up or remote area?
Additional fees or longer timelines may apply. Contact us for options.
Note: Delivery times are estimates and may vary due to weather, carrier capacity, or peak-season demand. We’ll keep you updated if any changes occur.