Shipping policy

Shipping & Local Delivery Policy

Clear timelines and simple options for online orders, local delivery, and warehouse pickup.

Online Store vs. In-Store Purchases

Purchases made through the Paul’s Furniture website may differ from those made in-store. In-store purchases may feature promotional pricing, while online purchases offer broader shipping options across Canada. Please refer to your in-store receipt for specific terms related to in-store purchases.

Shipping for Online Purchases

We ship to most major cities across Canada. Delivery time frames vary depending on your region.

Note: Accessories shown in product images are for display purposes only and are not included with the product.

Local Pickup

All local pickups are free of charge at our Richmond warehouse. Please call or text before arriving to confirm your product is ready. You can select Local Pickup at checkout if you prefer to collect your order directly.

Estimated Delivery Windows

Local Deliveries (B.C. – Lower Mainland)

Vancouver, Burnaby, Richmond, Surrey, Abbotsford, Langley, Coquitlam, New Westminster

1–5 business days
Vancouver Island & Other B.C.

Deliveries outside the Lower Mainland (e.g. Nanaimo, Victoria, Kelowna). We’ll contact you within 24 hours of your order.

2–9 business days
Other Provinces (Canada)

National deliveries via freight/third-party. Most are driveway drop-offs unless otherwise arranged.

3–12 business days

Shipping Rates

Shipping costs are calculated automatically at checkout. You’ll see the full rate before completing your purchase.

For remote regions, additional surcharges may apply. If an updated carrier fee exceeds your expectations, we will refund your full purchase—no questions asked.

Processing & Order Updates

Orders are typically processed within 24 hours.

  • You’ll receive an order confirmation email within 10 minutes.
  • Within 24 hours, we’ll contact you with an estimated delivery schedule.

Need help? Email info@paulsfurniture.ca or call/text 604-704-0703.

FAQs

Do you offer white-glove (in-home) delivery?

Standard deliveries are to the driveway or main entrance. For in-home placement or assembly, please contact us before ordering.

Can I change my delivery address after ordering?

Yes — contact us within 12 hours of purchase, and we’ll update it before dispatch if possible.

What if I live in a walk-up or remote area?

Additional fees or longer timelines may apply. Contact us for options.

Note: Delivery times are estimates and may vary due to weather, carrier capacity, or peak-season demand. We’ll keep you updated if any changes occur.