Purchases made through the Paul’s Furniture Low website differ from those made in-store. While in-store purchases may include promotional pricing, online purchases offer a wider range of affordable shipping options across various regions. Please refer to the in-store receipt for terms and conditions specific to those purchases.

Shipping for Online Purchases

We ship to most major cities across Canada. Delivery time frames vary by location (details below).

Local Pickup

Local pickups are free at our Richmond warehouse. Please call or text before you arrive so we can ensure your order is ready. You can select “Local Pickup” at checkout if you prefer to collect your items directly.

Local Deliveries in B.C. (Lower Mainland)

Vancouver, Burnaby, Richmond, New Westminster, Surrey, Abbotsford, and other Lower Mainland cities: 1–5 business days from processing.

Vancouver Island & Other B.C. Deliveries

Deliveries outside the local zone—including Vancouver Island—may take a few extra days. We will contact you within 24 hours of order placement to provide an estimated delivery window. Typical delivery range: 2–9 days.

Other Provinces (Canada)

Timelines depend on the carrier/trucking company and final destination. Most out-of-province deliveries take 3–12 days. Deliveries are typically regular driveway drop-offs. We will confirm an estimated delivery date within 24 hours of your order.

Shipping Rates

Shipping costs display at checkout (just before payment). Rates vary by region and are calculated from your delivery address. Interior/remote areas or locations outside regular truck routes may reflect higher fees. If an updated carrier fee does not meet your expectations, we will refund your full purchase—no questions asked.

Processing Times & Methods

Processing

Please allow 24 hours to process your order.

After You Place Your Order

Tracking Information

• You will receive an auto-generated email within ~10 minutes with your order details.
• Within 24 hours, you’ll receive another email or a phone call with the approximate delivery date and details.

FAQs

Note: Delivery windows are estimates and may be affected by weather, carrier capacity, or peak seasons. We’ll keep you updated if timelines change.